Case Study

Overview

Dr. Anwar Nan, the visionary behind Aghapy Medical Centre, sought a dependable and secure cloud-based telephony solution that offered a clear, predictable monthly cost structure to avoid the unexpected charges previously encountered.“We were looking for a reliable and secure cloud-based telephony solution, with a predictable monthly subscription cost – no bill shocks like we had from our previous provider.”
shares Dr. Nan.

Key Achievements:

• Enhanced call handling capacity for both incoming and outgoing communications

• Predictable and reduced monthly telecommunication expenses

• Adoption of online fax services, promoting environmental sustainability and heightened security for patient data

Aghapy Medical Centre, nestled in the bustling suburb of Pakenham, southeast of Melbourne, is a general practice clinic known for its comprehensive range of medical services. Catering to a diverse demographic, the centre prioritizes a welcoming atmosphere and top-tier medical care. ““I feel satisfied and happy helping patients attending the practice and do my best to help everyone,” Says Dr. Nan.

Challenges and Solutions:

Initially constrained by a four-line PABX system, Aghapy faced difficulties in managing the volume of patient calls, especially critical for telehealth appointments. Additionally, transitioning from copper lines to SIP resulted in the inability to retain their existing numbers, causing confusion among patients. The medical centre needed a solution that would allow for greater call volume management and cost predictability.

ICT Revolution stepped in, recommending RingCentral MVP as the ideal cloud phone system solution for Aghapy Medical Centre’s needs. “ICT Revolution not only thoroughly explained RingCentral’s capabilities but also demonstrated how its features would meet our needs,” Dr. Nan notes.

Since switching to RingCentral, Aghapy Medical Centre has enjoyed a consistent and reduced monthly telephony bill, internal management of their phone system, and reduced need for external support. Moreover, transitioning to RingCentral’s electronic fax service has minimized paper usage, boosted security, and lessened the environmental footprint.

Impact on Staff and Patients:

The upgrade has been met with positive feedback, significantly improving both employee and patient experiences. Patients no longer encounter busy signals but are instead placed in a queue, ensuring they are promptly attended to. Doctors appreciate the flexibility of making calls without line restrictions, enhancing the overall efficiency of patient care.

Future Plans:

With plans to expand this successful model to a second medical centre, Dr. Nan expresses gratitude towards ICT Revolution for their support throughout the transition. “Their guidance has been invaluable in enhancing our communication systems, directly benefiting our patient care quality,” concludes Dr. Nan.

In summary, Aghapy Medical Centre’s adoption of a cloud phone system for medical centres in Melbourne underscores the profound impact of modern telecommunication solutions on healthcare delivery.